Frequently Asked Questions
Everything you need to know about your Subscriptions experience.
How do recurring shipments work?
Once you subscribe to a product, we automatically process and ship your order based on your chosen frequency (monthly, bi-monthly, or quarterly). You will receive a confirmation email before each shipment is dispatched.
Can I skip a month or pause my subscription?
Yes, you have full control over your schedule. Simply log into your account dashboard and select 'Pause' or 'Skip Shipment' at least 48 hours before your next billing date.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Your payment information is encrypted and stored securely for future recurring transactions.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings. There are no cancellation fees, but please ensure you cancel before your next billing cycle to avoid being charged for that period.
What is your return policy for subscription boxes?
We want you to love every delivery. If a product arrives damaged or is not what you expected, please contact our support team within 14 days of delivery for a replacement or a prorated refund.
When will my first order ship?
Your initial order is processed immediately and typically ships within 1-2 business days. Subsequent recurring orders will ship on the anniversary of your first order or your custom selected date.